Help to apply for Universal Credit

July 19

Uttlesford Citizens Advicehas launched a new service called “Help to Claim” for those who need help to apply for Universal Credit, the new benefit that combines Housing Benefit, Employment and Support Allowance, Jobseeker’s Allowance, Child Tax Credits, Working Tax Credits and Income Support.   You will be able to get support from the charity to help you submit your Universal Credit application right up until you receive your first full payment. 

Support is offered in a number of ways, and is tailored to individuals.  You can request a face-to-face appointment in Saffron Walden or Great Dunmow (call 01799 618840), call a national helpline number, 0800 144 8 444, or find help online, through webchat and advice content at 

Kate Robson, Chief Officer of Uttlesford Citizens Advice, said: “We know that many people really struggle to complete the application for Universal Credit, especially if they do not have easy access to a computer.  Our new ‘help to claim’ service will support people locally, whether they simply need help to get online using our public access computers, verify their identity or gather the right evidence; our aim is to make sure their applications are processed and they get the benefit as quickly as possible.”  

If you are already claiming JSA, ESA or Working Tax Credits there is no need to apply for Universal Credit until asked to do so by DWP. For the majority of people it is better to stay on existing benefits, where possible. A change in your circumstances, such as splitting up or moving in with your partner, moving home, having a child, changing your job or the hours you work may mean you will have to move onto Universal Credit.  If you are unsure, look at the advice online at or call a trained adviser on 01799 618840.

If you are worried about having enough money to live on while waiting for your first Universal Credit payment, Uttlesford Citizens Advice can also help with applications for advance payments, check your entitlement to other benefits and offer budgeting and debt advice, if needed.

Barnards Yard, CB11 4EB

T: 01799 618840 



Saffron Walden 9.30 to 3.30 M.T.Th.F. (appointments available Weds)

Great Dunmow 9.30 to 3.30 T. W. Th.

Stansted Mountfitchet and Thaxted by appointment only.



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